Option 1: Find Your Agency Number on the AMS360 Login Page
If you cannot access the Administration Panel, you can still locate your agency number directly from the AMS360 login page.
Step-by-Step Guide:
1️⃣ Open AMS360 and navigate to the login screen.
2️⃣ Look at the Agency ID field
3️⃣ Copy the numbers before and after the hyphen (-) as this is your Agency Number.
💡Please note that this only works if you have not enabled Single Sign-on (SSO) for your agency.
Option 2: Locate Your Agency Number via Web Service API in AMS360
The Web Service API section in AMS360 provides direct access to your agency’s unique identifier. Here’s how to find it:
Step-by-Step Guide:
1️⃣ Log in to AMS360 using your administrator credentials.
2️⃣ Navigate to the "Administration" tab in the top navigation bar.
3️⃣ Under the Administration menu, select "General" settings.
4️⃣ Click on "Web Service API" from the list of available options.
5️⃣ Your Agency Number will be listed in this section. It typically follows this format: 1011888-1 (Numbers may vary based on your agency).
6️⃣ Make note of this number, as it will be required for integrations with platforms like ReFocus AI.
Important: You may need administrator permissions if you do not see the Web Service API option. Contact your AMS360 system administrator for assistance.
Option 3: Retrieve Your Agency Number from AMS360 Support
If you cannot locate your agency number using the above methods, you can contact Vertafore Support for assistance.
📞 Vertafore Support Contact:
- Phone: 800-444-4813
- Email: support@vertafore.com
When reaching out, be sure to provide your agency name and account details to expedite the process.
Troubleshooting & FAQs
1. I don’t see the Web Service API option in AMS360. What should I do?
You may not have administrator access. Contact your AMS360 Admin to retrieve the number or request appropriate permissions.
2. The agency number on my login screen does not match the number required for API access.
Use the Web Service API method (Option 2) to verify the correct agency number for integrations.
3. How do I reset my Web Service API credentials in AMS360?
Navigate to Administration > General > Web Service API, then select Reset API Credentials. Be sure to update your ReFocus AI integration settings with the new credentials.
4. Can I use the same agency number for multiple AMS360 integrations?
Yes, your AMS360 Agency Number remains the same across all integrations, but each integration may require separate API credentials.
Follow this guide to find your AMS360 Agency Number quickly. If you need further assistance, contact ReFocus AI Support.
📩 Need Help? Contact ReFocus AI Support at:
Email: support@refocusai.com