FAQ: What Do Carrier Statuses Mean?
On the Carrier Settings Page, each carrier includes a status to help you understand reliability expectations and your next steps.
✅ Live
Live carriers are reliable and have been extensively tested.
What this means for you: you should expect consistent performance for regular, day-to-day quoting.
🧪 Beta
Beta carriers are newer integrations or carriers currently undergoing improvements. They’re available to use, but you may occasionally experience issues.
What this means for you:
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You can run quotes with Beta carriers
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You may see intermittent errors, timeouts, or slower performance from time to time
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➡️ If something doesn’t work as expected: open a support ticket so our team can investigate and help.
⏳ Coming Soon
Coming Soon carriers are actively being added, but aren’t available in your account yet.
What this means for you:
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There is no published ETA
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Carrier priority is driven by customer demand
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How Statuses Progress
Carriers move from Coming Soon to Live once they meet our reliability threshold.
Don’t See a Carrier You Need?
➡️ Request it: Open a support ticket and tell us which carrier(s) you’d like added. Your request helps us prioritize upcoming carrier work.