How To Report a Bug

At ReFocus, we’re committed to delivering a smooth, reliable experience—but we know that even the best software can occasionally hit a snag. If you come across a bug, we want to hear about it so we can resolve it quickly and improve the platform for everyone.

This article will walk you through the exact steps to report a bug, what information to include, and how we handle your submission internally to ensure a prompt resolution.

Example Bug Report

Title

Duplicate entries in the churn report.

Description

The churn report is displaying duplicate entries for customers, leading to incorrect data insights.

Steps to Reproduce

Example:

Navigate to the "Churn Report" sheet dated January 6, 2025.
Search for John Smith
View the customer churn details.
Observe duplicate entries for the same customer ID.

Expected Behavior

Ex. Each customer ID should appear only once in the churn report for the selected date range.

Actual Behavior

Ex. Duplicate entries are displayed for the same customer ID, causing inflated churn numbers.

Customer and User Information

Customer Name/ID: (Agency Name)
User ID: 123

Screenshots/Recordings

Attach screenshots or links to recordings here.

Logs

Attach any logs that are available (console or server logs).

----------

Your feedback helps us make ReFocus better for every agency using it. By reporting bugs clearly and promptly, you help us fix issues faster and improve the overall user experience.

If you're ever unsure whether something is a bug or just needs clarification, don’t hesitate to reach out—our support team is here to help.

Thank you for being a valuable part of the ReFocus community!