---
title: System Requirements for Using ReFocus AI
description: Learn which operating systems and web browsers are supported to ensure an optimal experience.
---
[Skip to content](https://knowledge.refocusai.com/system-requirements-for-using-refocus-ai#main-content)
[More support](https://knowledge.refocusai.com/kb-tickets/new?hsLang=en) [Customer portal](https://knowledge.refocusai.com/support?hsLang=en)
- [ReFocus AI Website](https://refocusai.com)
- [Blog](https://blog.refocusai.com)
Open main navigation
Close main navigation
- [ReFocus AI Website](https://refocusai.com)
- [Blog](https://blog.refocusai.com)
- [More support](https://knowledge.refocusai.com/kb-tickets/new)
- [Customer portal](https://knowledge.refocusai.com/support)
How can we help you?
- There are no suggestions because the search field is empty.
1. [Knowledge Center](https://knowledge.refocusai.com/?hsLang=en)
2. [Onboarding](https://knowledge.refocusai.com/onboarding?hsLang=en)
3. [Start Here](https://knowledge.refocusai.com/onboarding?hsLang=en#start-here)
December 19, 2025
# System Requirements for Using ReFocus AI
## This article outlines the supported platforms, browser requirements, and what’s coming soon for mobile and tablet users.
At ReFocus AI, we are committed to delivering a high-performance, intuitive, and secure experience for every agency user. To ensure optimal performance, it's important to use supported devices and browsers that meet our system requirements.
#### Supported Platforms
### **1. Desktop / PC (Fully Supported)**
ReFocus AI is currently fully supported on desktop and laptop computers. This is the recommended environment for accessing the full functionality of the platform, including:
- Automated remarketing
- Real-time quoting
- Interactive X-date reporting
- Account monitoring and prioritization
- Proposal generation via the Quote Builder
We recommend the following specifications for best performance:
| **Component** | **Requirement** |
| --- | --- |
| Operating System | Windows 10 or higher, macOS 11 (Big Sur) or higher |
#### Browser Requirements
ReFocus is a browser-based platform and requires a **modern, up-to-date browser** to ensure compatibility, security, and performance.
### **Recommended Browsers:**
| **Browser** | **Version** |
| --- | --- |
| Google Chrome | Version 110+ (latest preferred) |
| Mozilla Firefox | Version 100+ |
| Microsoft Edge | Version 110+ |
| Safari (macOS only) | Version 15+ |
> **Note:** Internet Explorer and outdated versions of any browser are **not supported**.
### **Browser Settings to Check:**
- **JavaScript**: Must be enabled (default in all supported browsers)
- **Cookies**: First-party cookies must be enabled
- **Pop-ups**: Should be allowed for `*.refocusai.com`
- **Extensions**: Some browser extensions (e.g., ad blockers) may interfere with functionality—try disabling them if issues occur
#### Mobile & Tablet Support (Coming Soon)
We’re actively working on optimizing ReFocus for **mobile and tablet** use. While some features may load on mobile browsers today, we do not yet offer full support or a responsive UI tailored for handheld use.
### **What’s Coming:**
- Mobile-optimized dashboard interface
- Streamlined account alerts & notifications
- Native-like mobile navigation for ease of use on the go
We’re designing these experiences specifically for **iOS and Android** devices, and will begin rolling out mobile and tablet support in phases. Stay tuned for official release dates and beta access.
#### Other Technical Notes
- **Security**: ReFocus AI uses HTTPS and industry-standard encryption for all connections. No downloads or local installations are required.
- **Session Management**: For security reasons, idle sessions may be timed out after extended inactivity. Simply log back in to resume.
- **Integration Requirements**: If you are using AMS integrations (e.g., EZLynx or HawkSoft), ensure your system permissions and credentials are up to date.
#### Need Support?
If you’re experiencing performance issues or are unsure whether your setup is supported, our Customer Success and Technical Support teams are here to help.
📧 Email: csteam@refocusai.com
💬 Live Chat: Available in-platform
📞 Contact your Customer Success Manager for training, troubleshooting, or setup guidance
- [Onboarding](https://knowledge.refocusai.com/onboarding?hsLang=en#main-content)
- [Start Here](https://knowledge.refocusai.com/onboarding?hsLang=en#start-here)
- [Set up Carrier Access & MFA Forwarding](https://knowledge.refocusai.com/onboarding?hsLang=en#set-up-carrier-access-mfa-forwarding)
- [Account Monitoring](https://knowledge.refocusai.com/onboarding?hsLang=en#account-monitoring)
- [Remarketing](https://knowledge.refocusai.com/onboarding?hsLang=en#remarketing)
- [Data Enrichment](https://knowledge.refocusai.com/onboarding?hsLang=en#data-enrichment)
- [Risk Engineering](https://knowledge.refocusai.com/onboarding?hsLang=en#risk-engineering)
- [Installing & Using Bridge (Browser Extension)](https://knowledge.refocusai.com/onboarding?hsLang=en#installing-using-bridge-browser-extension)
- [Renewal Hub](https://knowledge.refocusai.com/onboarding?hsLang=en#renewal-hub)
- [User Access and Permissions](https://knowledge.refocusai.com/onboarding?hsLang=en#user-access-and-permissions)
- [Integrations](https://knowledge.refocusai.com/integrations?hsLang=en#main-content)
- [General](https://knowledge.refocusai.com/integrations?hsLang=en#general)
- [Jetfile](https://knowledge.refocusai.com/integrations?hsLang=en#jetfile)
- [AgencyZoom](https://knowledge.refocusai.com/integrations?hsLang=en#agencyzoom)
- [AMS360](https://knowledge.refocusai.com/integrations?hsLang=en#ams360)
- [EZLynx](https://knowledge.refocusai.com/integrations?hsLang=en#ezlynx)
- [Hawksoft](https://knowledge.refocusai.com/integrations?hsLang=en#hawksoft)
- [Salesforce](https://knowledge.refocusai.com/integrations?hsLang=en#salesforce)
- [Applied Epic](https://knowledge.refocusai.com/integrations?hsLang=en#applied-epic)
- [QQ Catalyst](https://knowledge.refocusai.com/integrations?hsLang=en#qq-catalyst)
- [MomentumAMP](https://knowledge.refocusai.com/integrations?hsLang=en#momentumamp)
- [Best Practices Guide](https://knowledge.refocusai.com/best-practices-guide?hsLang=en)
- [Release Notes](https://knowledge.refocusai.com/release-notes?hsLang=en#main-content)
- [2025](https://knowledge.refocusai.com/release-notes?hsLang=en#2025)
- [2026](https://knowledge.refocusai.com/release-notes?hsLang=en#2026)
- [Product Roadmap](https://knowledge.refocusai.com/release-notes?hsLang=en#product-roadmap)
[](http://refocusai.com)
[mailto:support@refocusai.com](mailto:support@refocusai.com)
Copyright © 2025, ReFocus AI Inc.