---
title: Version 25.20 (August 11, 2025)
description: This release of ReFocus (v 25.20) introduces new AMS integrations, enhanced carrier support for automated remarketing, better handling for invalid carrier credentials, alongside performance improvements and bug fixes.
---

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August 11, 2025

# Version 25.20 (August 11, 2025)

## This release of ReFocus (v 25.20) introduces new AMS integrations, enhanced carrier support for automated remarketing, better handling for invalid carrier credentials, alongside performance improvements and bug fixes.

### New Features 

- Automated remarketing support for Andover, Edison, Florida Peninsula, and Ovation carriers.
- QQ Catalyst integration to import customer and policy data for account monitoring.
- Applied Epic integration for account monitoring is now live for agencies not using the Applied Epic API

### Improvements

- Enhanced filtering to select and quote only eligible carriers for remarketing based on customer’s state and line of business.
- We'll now notify you via email and an in-app banner if carrier credentials are invalid with a link to go in and correct them. ![](https://knowledge.refocusai.com/hs-fs/hubfs/image-png-Aug-11-2025-05-25-34-7490-PM.png?width=670&height=376&name=image-png-Aug-11-2025-05-25-34-7490-PM.png)
- Improved login experience for un-verified users 

### Bug Fixes

- Resolved issue with Hawksoft log note assignment dropdown not updating after a selection was made.
- Corrected carrier name display in Lines of Business section when adding carrier credentials.
- Fixed SSO login server-side exceptions.
- Addressed occasional stuck remarketing results.
- Fixed dashboard displaying the incorrect date range for account monitoring results
- Fixed issue where changes were not being saved in the audit panel dialog

### Important Notes

You can manage carrier credentials in **Settings > Carriers**, where you can also set which lines of business and states each carrier supports. This ensures we only quote with a carrier when they’re appointed for the selected line of business in that state.

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