Version 25.23 (September 22, 2025)

In addition to email-based MFA handling, ReFocus now supports SMS-based multi-factor authentication.

- Each agency is assigned a dedicated phone number.
- This number can be used for MFA on carrier and AMS systems.
- Result: Quote retrieval workflows are now more reliable and fully automated, reducing manual intervention.

Remarketing is now available for agencies running on QQ Catalyst.

Agencies using QQ Catalyst can seamlessly incorporate ReFocus into their retention workflows.
This integration ensures remarketing can be scaled without disruption to your existing servicing process.

We’ve begun building the capability to access and extract data from declaration pages and documents within Applied Epic.

This foundational work will make it easier to use the information already in your system.
It paves the way for future features that will further streamline quoting and remarketing.

We’re excited to announce that the billing portal will officially go live in late October.

This will give agencies the ability to view and manage invoices directly inside ReFocus.
The goal is to create a single hub for renewals, remarketing, account monitoring, and billing, simplifying your workflows and eliminating the need to manage billing outside the platform.

You now have access to more carriers directly in ReFocus, including:

We're committed to continuously enhancing your quoting experience and making ReFocus your go-to platform for remarketing and growth.

We’ve resolved several issues reported by customers to strengthen system performance and ensure a smoother experience.

This sprint delivers new functionality, adds support for new carriers, and introduces several bug fixes and optimizations across remarketing.