---
title: Version 25.23 (September 22, 2025)
description: This sprint delivers new functionality for Applied Epic and quoting workflows, adds support for new carriers, and introduces several bug fixes and optimizations across remarketing and integrations.
---

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September 23, 2025

# Version 25.23 (September 22, 2025)

## This sprint delivers new functionality, adds support for new carriers, and introduces several bug fixes and optimizations across remarketing.

##### **WHAT'S NEW: SMS-Based MFA Support**

In addition to email-based MFA handling, ReFocus now supports **SMS-based multi-factor authentication**.

- - Each agency is assigned a **dedicated phone number**.
    - This number can be used for MFA on carrier and AMS systems.
    - Result: Quote retrieval workflows are now **more reliable and fully automated**, reducing manual intervention.

 

#### **QQ Catalyst Integration for Remarketing:**

Remarketing is now available for agencies running on **QQ Catalyst**.

- Agencies using QQ Catalyst can seamlessly incorporate ReFocus into their retention workflows.
- This integration ensures remarketing can be scaled without disruption to your existing servicing process.

#### **Applied Epic Document Access:**

We’ve begun building the capability to **access and extract data from declaration pages and documents within Applied Epic**.

- This foundational work will make it easier to use the information already in your system.
- It paves the way for future features that will further **streamline quoting and remarketing**.

#### **Billing Portal Go-Live Date:**

We’re excited to announce that the **billing portal will officially go live in late October**.

- This will give agencies the ability to **view and manage invoices directly inside ReFocus**.
- The goal is to create a **single hub for renewals, remarketing, account monitoring, and billing**, simplifying your workflows and eliminating the need to manage billing outside the platform.

#### **Expanded Carrier Support:**

You now have access to more carriers directly in ReFocus, including:

- Kemper
- American Integrity
- Security First
- Assurance America
- Gainsco
- Monarch National

We're committed to continuously enhancing your quoting experience and making ReFocus your go-to platform for remarketing and growth.

#### **Bug Fixes & Stability Improvements**

We’ve resolved several issues reported by customers to strengthen system performance and ensure a smoother experience.

---

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